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Frequently Asked Questions About Cleaning in Ottawa

Answers to the questions that apply to every job: asking for a quote, what affects price, how to prepare, which services and areas, and how to choose a cleaner.

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FAQ

Getting a quote

Use the quote form. Tell us which service you need, your area, the size of the space and the date you have in mind. Add anything that affects the time needed, such as pets, stairs, heavy buildup, a condo with elevator booking or a handover deadline.
The type of space, its size, its condition, how often you want the service, any extras, and access or parking rules. The more precisely you describe it, the closer the first figure will be to the final one. A rough answer is fine where you are unsure, and photos of problem areas help.
Yes. The contact page is the place to ask about a service, an area or a job that does not fit neatly into the form. Name the service you are asking about so your question reaches the right place.
Give that date when you ask. Move-outs and handovers are tied to a key date, so it shapes the plan for the job. The move-in and move-out page explains what is usually covered.
Photos of the rooms or problem areas can help a quote reflect the real job. Anything you share is used to prepare your quote, as set out in the Privacy Policy.

FAQ

Price and what affects it

Size, condition, frequency, extras and access. A heavily used home takes longer than a lightly used one of the same size, and time is what the price reflects. The cleaning prices guide goes through each factor and each service.
Most often the scope differs. One quote may include extras such as the oven, interior windows or baseboards and another may not. Compare what each quote lists before you compare totals, and ask about anything a quote does not name.
Ask whether tax is shown separately or included, whether parking or building fees are passed on, which extras are charged on top and whether a minimum charge applies. Ask for the total in writing before you agree to anything. This applies to any cleaning company.
Not always. A first visit deals with whatever has built up, so it can take longer than the visits that follow. Be honest about the starting point when you ask, so the first visit is scoped realistically and there is no surprise on the day.
No. A cleaning price is mostly time, so it depends on your space. The way to get a figure is to request a quote with the details of your space.

FAQ

Preparing for a cleaning

Put away fragile items, papers, cash and anything valuable. Clear floors and surfaces so the time goes on cleaning, not tidying. Point out areas you want extra attention on, and anything already damaged.
Mention pets, allergies and any sensitivity to scents or products when you request your quote. It helps to say it at the start, since it can affect the plan for the visit.
Many buildings have their own rules, such as elevator booking, concierge sign-in, visitor parking or move-in windows. Share these details with your quote request so nothing catches anyone out on the day.
No. Please do not put passwords, alarm codes or payment card details in any form on this website. Mention that access needs to be arranged and it can be sorted out separately.
Clear small items from the floor and point out stains and pet areas. The Carpet Cleaning page covers preparation in more detail.

FAQ

Services and areas

House Cleaning, Deep Cleaning, Move-In and Move-Out Cleaning, Carpet Cleaning, Post Construction Cleaning and Commercial Cleaning. See the services overview, or go straight to the page for the service you need.
Ottawa, including Riverside South, Manotick, Richmond, Nepean, Gloucester and Orléans. The service areas page lists them. If your street is not named, give your neighbourhood in the quote form.
If you are unsure, describe your space and situation in the quote form and say you are not sure. A regular home clean, a deeper reset after a long gap and a move-out clean are different jobs with different scopes.
The site covers both. House Cleaning is for residential properties, and Commercial Cleaning is for offices and other business sites. Say which one you have when you request a quote.
After a renovation or build, dust and residue need staged cleaning. See Post Construction Cleaning for the stages involved.

FAQ

Choosing a cleaning company

A clear written scope, a price that names what it covers, plain answers to your questions and quick, specific replies. Vague quotes and vague answers are worth noticing.
Ask what is included and what is not, who supplies products and equipment, whether tax, parking or a minimum charge is added, and how cancelling or rescheduling works. Ask for the answers in writing and keep them with your booking records.
Yes, it is reasonable to ask any company what insurance coverage it holds and whether it can share proof, who will do the work and how they are screened, and what happens if something is missed or damaged.
Compare scope before price. Ask each company for the same details in writing, line them up side by side and mark every difference. The prices guide has a checklist.
Read the about page, or contact us with your question.

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Put it in a quote request or ask through the contact page, and tell us about your space.

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